Survey Creator
by Centron Software
Customer Satisfaction Example

First Name:  Last Name:  Co.: 
* means required entry, otherwise entries are optional

Survey Overview

This is a sample customer satisfaction demonstration file for

Survey Creator

This example group of topics deals with various questions relating to a customer's feelings and response to the sales experience of a company. Answers, name and co. are not mandatory. Forced ranking is not required.
Topic 1 of 8
Please rank your degree of satisfaction regarding your experience in buying our product
Lowest 1 2 3 4 5 6 7 8 9 10 Highest
Met specifications
Met delivery date
Ease of installation
Ease of use
Value of technical support
Quality of manual
Quality of on-line help
Topic 2 of 8
Please rank our product relative to competitive products
Very poor 1 2 3 4 5 6 7 8 9 10 Very good
Price
Performance
Quality
Technical support
Ease of use
Topic 3 of 8
Please rank your satisfaction with our technical support
Lowest 1 2 3 4 5 6 7 8 9 10 Highest
Speed of response
Courtesy
Attitude
Quality of response
Patience
Topic 4 of 8
Please select one item from each list that best describes your reaction to working with our sales personnel.
Attitude Knowledge
Topic 5 of 8
Please select one item from each list that best describes your reaction to working with our technical support.
Attitude Knowledge Response Time
Topic 6 of 8
Please answer the following questions regarding our product?
Was our salesperson well-informed and courteous?
 YES NO
Was the price satisfactory?
YES NO
Did the performance meet your expectations?
YES NO
Was our technical support satisfactory?
YES NO
Did you have any difficulty with installation?
YES NO
Did any errors occur while running?
YES NO
Did you receive a confirmation email?
YES NO
Would you recommend our product to other potential buyers?
YES NO
Were you satisfied with the speed of operation?
YES NO
Would you buy another product from our company?
YES NO
Topic 7 of 8
Please answer the following questions regarding our technical support?
Did you have a long wait time to reach technical support?
 YES NO
Was the support person courteous?
YES NO
Was the support person well-informed?
YES NO
Were you satisfied with the answer to your question?
YES NO
Topic 8 of 8
Please enter any comments you would like to make about the following subjects.
Sales personnel
Technical support