survey

Survey Creator
by Centron Software
Example of using sections in a survey

First Name: Last Name: ID: * means required entry, otherwise entries are optional

Survey Overview

Example of Using Sections

This sample survey includes two sections, one on employee satisfaction and one on customer satisfaction. It is intended solely as an example to demonstrate the capabilities of Survey Creator. For demonstration purposes, the employee satisfaction section requires forced ranking of topics; the customer satisfaction section does not require forced ranking of topics. The survey requires name and an ID. Answers to all topics are mandatory.

Section 1 of 2

Employee satisfaction section

This section has a series of topics on employee satisfaction. Forced ranking of topics is required.

Topic 1 of 17

Please select a rank from 1-10 indicating the level of your satisfaction regarding the following questions.

Lowest 1 2 3 4 5 6 7 8 9 10 Highest

Pay rate

Opportunity for advancement

Job training

Educational opportunity

Health insurance

Pension plan

Management quality

Workspace

Topic 2 of 17

Rank the following questions regarding our pension plan.

Unsatisfactory 1 2 3 4 5 6 7 8 9 10 Very Good

Vesting requirements

Company contribution

My contribution

Projected payout

Topic 3 of 17

Rank the following items regarding your working conditions

Unsatisfactory 1 2 3 4 5 6 7 8 9 10 Very Good

Space

Cleanliness

Air conditioning/heating

Lighting

Rest rooms

Snack area

Topic 4 of 17

Please respond to the following statements about your job.

I enjoy going to work
YES NO

The working conditions are good
YES NO

The food in the cafeteria is good
YES NO

The hours are reasonable
YES NO

I am treated fairly
YES NO

I like my manager
YES NO

I like my co-workers
YES NO

Topic 5 of 17

Please respond to the following statements about our policies.

Vacation policy is fair
YES NO

There are good opportunites for promotion
YES NO

Pay scale is fair
YES NO

Pay raises are provided fairly
YES NO

There are good opportunities for growth through company-paid education
YES NO

Sick leave policy is fair
YES NO

Topic 6 of 17

Please select one item from each list regarding your manager, co-workers and yourself.

My boss is: My co-workers are: I am:

Topic 7 of 17

Please select one item from each list about our benefits.

Vacation and holidays Pension plan Sick leave policy

Topic 8 of 17

Please select one item from each about opportunities in our company.

Promotion opportunities Pay raises Company-paid education

Topic 9 of 17

Please enter any comments you would like to make in the following areas.

Working conditions

Pay and promotion

Forced Ranking

Rank the topics in the above section in order of importance by entering a number from 1 to 9 for each topic.
Please select a rank from 1-10 indicating the level of your satisfaction regarding the following questions.
Rank the following questions regarding our pension plan.
Rank the following items regarding your working conditions
Please respond to the following statements about your job.
Please respond to the following statements about our policies.
Please select one item from each list regarding your manager, co-workers and yourself.
Please select one item from each list about our benefits.
Please select one item from each about opportunities in our company.
Please enter any comments you would like to make in the following areas.

Section 2 of 2

Customer satisfaction section

This section has a series of topics related to customer satisfaction. Forced ranking is not required for this section.

Topic 10 of 17

Please rank your degree of satisfaction regarding your experience in buying our product

Lowest 1 2 3 4 5 6 7 8 9 10 Highest

Met specifications

Met delivery date

Ease of installation

Ease of use

Value of technical support

Quality of manual

Quality of on-line help

Topic 11 of 17

Please rank our product relative to competitive products

Very poor 1 2 3 4 5 6 7 8 9 10 Very good

Price

Performance

Quality

Technical support

Ease of use

Topic 12 of 17

Please rank your satisfaction with our technical support

Lowest 1 2 3 4 5 6 7 8 9 10 Highest

Speed of response

Courtesy

Attitude

Quality of response

Patience

Topic 13 of 17

Please select one item from each list that best describes your reaction to working with our sales personnel.

Attitude Knowledge

Topic 14 of 17

Please select one item from each list that best describes your reaction to working with our technical support.

Attitude Knowledge Response Time

Topic 15 of 17

Please answer the following questions regarding our product?

Was our salesperson well-informed and courteous?
YES NO

Was the price satisfactory?
YES NO

Did the performance meet your expectations?
YES NO

Was our technical support satisfactory?
YES NO

Did you have any difficulty with installation?
YES NO

Did any errors occur while running?
YES NO

Did you receive a confirmation email?
YES NO

Would you recommend our product to other potential buyers?
YES NO

Were you satisfied with the speed of operation?
YES NO

Would you buy another product from our company?
YES NO

Topic 16 of 17

Please answer the following questions regarding our technical support?

Did you have a long wait time to reach technical support?
YES NO

Was the support person courteous?
YES NO

Was the support person well-informed?
YES NO

Were you satisfied with the answer to your question?
YES NO

Topic 17 of 17

Please enter any comments you would like to make about the following subjects.

Sales personnel

Technical support